Maxroam Service Terms & Conditions
Maxroam allows you to make low cost calls on various GSM cellular network from your Maxroam-enabled mobile phone when registered to the Maxroam service via a correctly configured mobile phone. In order to use this Service You must agree to the terms and conditions that are set out below. Press the yes button when asked if you accept the terms and conditions during the service sign-up process. By using the Service You expressly agree to be bound by these terms and conditions and future amendments and additions to these as published from time to time at Maxroam Terms & Conditions
These Terms and Conditions, and the related Forms and web pages they reference, constitute a legal Agreement between You the end user and Maxroam Limited.
Compliance with Applicable Laws
By entering into this Agreement You expressly confirm that You are legally entitled to enter this agreement.
Maxroam shall make every effort to provide a high level of availability for its mobile Service. However, Maxroam is unable to guarantee continuous, fault-free operation of its mobile Service or certain transmission times or capacities. Maxroam reserves the right to service its mobile Service at any time, which may result in temporary disruptions. No representations or guarantees are made in respect of availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines. No guarantee may be given for absolute protection of Maxroam's Service against unauthorized access or interception. Maxroam shall assume no liability for any such occurrence. Maxroam may at any time adapt or interrupt its services. Maxroam may engage at any time a third party to fulfil any of its obligations under this contract.
You will be charged Maxroam's standard rate for the Service/s. The Maxroam Service operates on a pre-pay basis and you will be prompted to pay these rates in advance.
A full list of Maxroam's rates for standard Services is published at www.Maxroam.com/. These rates may be changed from time to time, entirely at Maxroam's discretion, so you should check the Maxroam website regularly to determine if any changes have been made or announced.
If you have no credit in Your Account you will be unable to make calls or initiate a data session.
Maxroam Number Porting
In very unusual cases, in order for Maxroam to provide continuity of the Service, it may be necessary to port your "Maxroam account" which means moving it from one of Maxroam's suppliers to another. By agreeing to these terms and conditions you expressly agree to port your number as and when directed by Maxroam. Maxroam will issue you all necessary documents and otherwise assist you with the process and cover any associated porting charge. In some circumstances we may need to change your Maxroam Number including but not limited to, if required to do so by Law or legislation, by agreeing to these terms and conditions you expressly agree that we can do this.
Maxroam may enter your Maxroam Number in Maxroam and 3rd Party Directories. You may choose not to do this in the Web Registration page or on the My Account page of the Maxroam website or by sending an email to support@Maxroam.zendesk.com. Maxroam does not provide a paper based telephone directory.
Caller line identification (CLI)
Our network will allow the display of your Maxroam Number on receiving devices. If you do not want to display your CLI you can withhold this on your phone menu.
In order for the Maxroam service to be a low cost service we may rely on advertising and marketing supplied through the service and other mechanisms to subsidize the service. We intend that any such marketing services shall be discrete and of targeted interest to you. By agreeing to these terms and conditions you agree to receive such advertising and marketing. If you do not wish to receive such services you should notify us in writing. Maxroam reserves the right to charge you a higher fee for the service should you choose not to take these marketing services. This higher fee, if applicable, will be posted on the Maxroam website.
Maxroam may compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis.
Maxroam may from time to time send you information about our Maxroam products and services. If you do not want to receive information about Maxroam products and services you should contact us in writing at firstname.lastname@example.org
If you need assistance regarding the Maxroam Service, please email support@Maxroam.zendesk.com. You may also call one of our customer service numbers which are published at Maxroam.COM, our customer service is available 24/7/365.
There may be numbers that Maxroam restrict your access to, including but not limited to premium rate numbers, please check the Help section of the website for more details.
You may terminate this Agreement at any time with written notice to Maxroam at email@example.com
Maxroam may limit, suspend or terminate the Service and this Agreement if we think you are in breach of these terms and conditions, or engaging in illegal activities. We shall provide notice to you via the email address you have provided and/or by preventing You from accessing the Account and the Service.
If we reasonably believe the information supplied to us has been given without the knowledge of the person named or it is unauthorised or contains false particulars, we may delay, suspend or terminate your Service. Under these circumstances you will have no claim against us.
Please note refund requests are dealt with on an individual basis by our refund department team. Refunds can only be made within 180 days of purchase. This includes SIM card, recharges, bundles and local numbers. Refunds on recharges and bundles can only be issued if they were not used or did not expire naturally.
Returning faulty goods
All goods are sold on a non-return basis and may only be returned for credit if found to be faulty within 30 days of dispatch from Cubic Telecom and provided that the following conditions are fully met.
All faulty goods must be fully boxed and in AS NEW condition.
ALL returns must be returned complete.
Cubic Telecom reserve the right to reject returns for credit, if returned goods are found not to meet these requirements, all goods will be returned to you at your own cost and NO Credit will be issued.
All goodss returned need to be classified with a reason for return.
IMEI match: - IMEI on Phone and Box must match
Cubic Telecom reserve the right to reject returns for credit any goods where the IMEI does not match box or the goods are damaged or in poor condition.
A Cubic Telecom RMA number must accompany all returns. A copy of the RMA authorisation form must be attached to the returned unit and be clearly visible on the outside of the product.
Please ensure that all items are securely packaged.
The RMA must be returned within 10 working days of receipt of the RMA number or as arranged with Cubic Telecom. Failure to comply with this will be deemed unacceptable and the RMA cancelled.
All return costs will be covered by Cubic Telecom
Credit will only be issued upon completion of the RMA and once the product has been returned back to us.
Cubic Telecom reserves the right to reject any NFF (No Fault Found) and the unit will be returned to you at your cost.
NFF (No Fault Found) are units that when tested the reported fault or any fault could not be reproduced.
Please note that all returns will be sent to our quality department for testing. Any goods which has been used to avail of mobile services will not be accepted as a return under the Distance Sales regulations and will be returned to you within 7 working days (this does not affect your statutory rights under the Sale Of Goods Acts).
Please note if returning goods we require the original invoice or your full name and address. Without this information we will be unable to identified a returned package as yours and we will not be able to process the return/refund.
When re-packaging the goods, you need to ensure you have included the complete set of product items (including charger, battery, accessories, instruction manual and/or additional items that we originally sent to you, including any free gift.
Please retain proof of posting. The goods remain your responsibility until they are received by us.
The card used to pay for your order will be refunded; this can take up to 10 days to appear on your account. The length of time it takes for the credit to appear on your account is mostly due to the speed at which your card issuer processes refunds.
Assignment of rights
You may not assign your rights under this agreement unless expressly agreed by Maxroam.
Maxroam may assign our rights under this agreement to any company that controls Maxroam or that Maxroam controls.
All intellectual property rights in the Maxroam Service do not imply any transfer of intellectual property rights.
The service is copyright Maxroam Limited 2018. Maxroam are registered trademarks of Maxroam Limited in Ireland. The Maxroam logo and Maxroam are trademarks of Maxroam Limited in Ireland and other territories.
It's important to Maxroam to help our customers retain their privacy when they take advantage of all the Internet has to offer.
We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, Maxroam follows different principles in accordance with worldwide practices for customer privacy and data protection.
We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
We’ll use state-of-the-art security measures to protect your information from unauthorized users.
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:
To make the site easier for you to use by not having to enter information more than once.
To help you quickly find software, services or information.
To help us create content most relevant to you.
To alert you to product upgrades, special offers, updated information and other new services from Maxroam.
If you choose not to register or provide personal information, you can still use most of www.maxroam.com But you will not be able to access areas that require registration.
If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding Maxroam products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from Maxroam.
Maxroam occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.
We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the Visitor Centre. There, you can:
View and edit personal information you have already given us.
Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
Sign up for electronic newsletters about our services and products.
Register. Once you register, you won't need to do it again. Wherever you go on www.Maxroam.com, your information stays with you.
Maxroam has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.
In addition, your transactions are guaranteed under the European Directive on Distance Selling (Directive 97/7EC) and the Irish Consumer Credit Act. This Act states that your bank can hold you liable in fraudulent credit card charges. If your bank does hold you liable for €25 or less, we'll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Maxroam strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Ireland or any other country where Maxroam, its subsidiaries, affiliates or agents are located.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.
NOTICE TO PARENTS
Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.
The Maxroam site does not publish content that is targeted to children. However, if you are concerned about your children providing Maxroam any personal information without your consent, Maxroam offers a Kids account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 12 and under) personal information online.
ELECTRONIC PRODUCT REGISTRATION
When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Centre, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.
As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.
When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.Maxroam.com allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself.
WHAT WE DO WITH THE INFORMATION YOU SHARE
When you join us, you provide us with your contact information, including YOUR NAME and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Maxroam will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Maxroam or the site; (b) protect and defend the rights or property of Maxroam and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of Maxroam, its Websites, or the public.
If you have any complaints about the service You should send them in the first instance to firstname.lastname@example.org. For details on our Code of Practice send your request to email@example.com.
While we will endeavour to provide the service with minimum disruptions, we cannot guarantee a fault free Service and You agree to accept the service "as is". We reserve the right to suspend the service for technical, operational or other reasons. Maxroam reserves the right to withdraw this service and any additional services at its sole discretion.
THE SERVICE IS PROVIDED ON AN "AS IS" BASIS, AND YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. Maxroam DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; MERCHANTABILITY; TITLE OR NON-INFRINGEMENT; OR ANY WARRANTY ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE. Maxroam DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
We reserve the right to make changes to these terms and conditions. You should check the Maxroam website regularly to see if any changed have been made or announced. We will endeavour to provide 30 days advance notice of significant changes, either by posting such notice on our website, or by contacting you directly. If you do not notify us within 30 days of a change then You will have been deemed to accept this change to this Agreement.
Limitations and Exclusions of Warranties and Liability.
- Exclusions of Certain Damages
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY WHATSOEVER), SHALL Maxroam BE LIABLE FOR ANY DAMAGES YOU MAY SUFFER FROM OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, Maxroam'S NETWORK OR EQUIPMENT, OR THE SERVICE, INCLUDING THE INABILITY TO MAKE "911", "e-911" OR OTHER EMERGENCY SERVICE CALLS. THIS LIMITATION INCLUDES, BUT IS NOT LIMITED TO, DAMAGES RESULTING FROM LOSS OR THEFT OF DATA; TRANSMISSION DELAYS OR FAILURES; SERVICE INTERRUPTIONS; UNAUTHORIZED ACCESS OR DAMAGE TO RECORDS, SOFTWARE PROGRAMS OR OTHER INFORMATION OR PROPERTY; LOSS OF PROFITS; COST OF COVER; OR ANY OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR PUNITIVE DAMAGES, HOWEVER CAUSED. THIS LIMITATION WILL APPLY EVEN IF Maxroam HAS BEEN ADVISED OF, OR IS AWARE OF, THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CERTAIN FORMS OF LIABILITY, SOME OR ALL OF THE EXCLUSIONS SET FORTH IN THIS AGREEMENT MAY NOT APPLY. IF ANY OF SUCH EXCLUSIONS ARE NOT ALLOWED UNDER THE LAWS OF A PARTICULAR STATE OR OTHER JURISDICTION FOR ANY REASON, THEN Maxroam'S MAXIMUM LIABILITY FOR ANY TYPE OF DAMAGES WITH RESPECT TO Maxroam'S NETWORK, EQUIPMENT, OR SERVICES SHALL BE LIMITED TO THE AMOUNT OF MONTHLY SERVICE CHARGES PAID BY CUSTOMER TO Maxroam HEREUNDER FOR THE SIX (6) MONTH PERIOD PRIOR TO THE OCCURRENCE OF THE EVENT GIVING RISE TO SUCH LIABILITY.
- Disclaimer of Third Party Actions and Control
Maxroam DOES NOT AND CANNOT CONTROL THE QUALITY OF OTHER PARTIES' NETWORKS TO WHICH Maxroam MUST INTERCONNECT. THEREFORE, Maxroam DISCLAIMS ANY AND ALL LIABILITY THAT MAY ARISE FROM THE PERFORMANCE, INCLUDING FAILURE, OF OTHER PARTIES' NETWORKS.
- Limitation on Remedies
THE SERVICE CHARGE CREDITS LISTED IN THIS SECTION ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR ANY FAILURE BY Maxroam TO COMPLY WITH ITS OBLIGATIONS UNDER THIS AGREEMENT, WHETHER SUCH FAILURE RESULTS IN DOWNTIME, NETWORK CONGESTION OR OUTAGES, OR ANY OTHER SERVICE FAILURE.
These Terms and Conditions and additional terms and conditions as explicitly identified on the Maxroam website constitute the entire Agreement between You and Maxroam. Should any terms of the Agreement be declared void or unenforceable by any arbitrator, regulator or court of competent jurisdiction, such terms will be amended to achieve as nearly as possible the same economic effect as the original Agreement, and the remainder of the Agreement will remain in full force and effect.
Maxroam will not be liable for any failure to perform under this Agreement caused, directly or indirectly, by factors beyond its reasonable control, including any acts of God, earthquake, flood, embargo, riot, war, sabotage, terrorist attack, labour shortage or dispute, governmental act or failure of any third-party service or network.
Changes in Regulation
You and Maxroam understand that ComReg, the Federal Communications Commission, other state regulators, or other bodies of competent legal jurisdiction may impose regulations on IP-based services. If new regulations are imposed on Maxroam, Maxroam is authorized to make changes to this Agreement that reflect the new regulations, and will post such changes on its corporate website and may in addition send email/SMS notices to its customers. Maxroam retains the right to pass on to you any new regulatory fees or taxes that may be imposed by law or regulation.
This agreement is governed by the laws of Ireland. Should a court of competent jurisdiction find that any provision or portion of this Agreement to be unenforceable, the remainder of the terms included herein will continue with full force and effect.
Any references in the Agreement to any forms, documents or instruments shall be deemed to refer to the same in both paper and electronic form.
Sandyford Industrial Estate
Additional Services, Features and Terms
Maxroam may, from time to time, introduce additional services which you will need to sign up to on the web. These services will be covered by these terms and conditions but you may have additional terms and conditions to which you will need to agree before gaining access.
We may translate the original English Language version of this Agreement into other languages. If there is any inconsistency or discrepancy between the English Language version and any other language version of this Agreement, the English language version shall prevail.
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