Will my MAXROAM credit expire?
Yes, your credit will expire 365 days after it was purchased, unless further top-up of credit has been applied within that period. Bundles and local numbers do not extend the expiration.
Bundles purchased have different expiry dates and these are listed when they are purchased.
How do I set up Auto Top Up?
To avail of Auto Top-Up you must first register a credit card and make it your default payment method. Once you have done this you can set up the Auto Top-Up service when logged into your account. There you can specify when and how much credit will be applied.
In which countries can I use my European bundles and Global bundles?
European Bundles: For travel throughout Europe. Countries covered are:
Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Turkey, United Kingdom and Vatican City.
Please note that only calls terminating in any of the countries listed above will be included in the bundle.
Global Bundles: For travel throughout Global destinations. Countries covered are:
Albania, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, El Salvador, Estonia, Finland, France, Germany, Gibraltar, Greece, Grenada, Guatemala, Guernsey, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Malta, Netherlands, New Zealand, Nicaragua, Norway, Panama, Peru, Philippines, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Suriname, Sweden, Switzerland, Thailand, Taiwan, Turkey, Ukraine, United Kingdom, Uruguay, USA (excluding Alaska), Vatican City.
How will this transaction appear on my credit card?
On the credit card statement, a line will appear referencing Cubic Telecom along with the transaction fee. Cubic Telecom is the network partner for MAXROAM. In some very exceptional cases, there may be an additional charge passed on by your bank for which neither MAXROAM nor Cubic Telecom have any control.
What payment methods can I use?
- American Express (3% surcharge applies)
How do I purchase a bundle product?
See our How to Guide here.
When will my bundle become active?
Bundles become active immediately upon purchase. If you have purchased two bundles at the same time, the first bundle will be used up before the second, but they will both expire at the same time.
How do I check my balance?
Visit your account page here.
Dial *120# and press call on your mobile phone. Your balance will then be displayed.
Calling from your Global Roaming SIM:
1800768359 (toll free from your land line)
UK & Europe::
800-964-168 (toll free)
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